Platform Terms of Use

Who we are and what this document is

ShopOS is a platform for online shops, a MAVAR product (Tashkent, Uzbekistan). The platform website is shopos.uz; the MAVAR website is mavar.uz.

The legal owner and provider is “MAVAR DASTURIY YECHIMLAR” MCHJ, director — Azizjonov Dilshod; all contacts are in the “Legal contact” section below. This document is the public terms of use of the ShopOS platform. Use of the platform is free; the shop has no paid plans.

By creating a shop on ShopOS, you agree to these terms and to the seller rules.

What is free

The shop itself: storefront and catalogue, product cards with photos, cart and checkout, orders and notifications in Telegram, the admin panel from your phone, analytics on your orders, an address of the form name.shopos.uz and export of all data.

There is no commission on sales. However much the shop sells, the platform does not withhold a percentage and does not take part in settlements.

There is no subscription fee, and free use is not limited in time. We do not make it paid retroactively: shops already created continue to work to the same extent as they work now.

There is a technical limit: one shop’s catalogue can hold up to 2,000 products.

Separate MAVAR services

The shop itself has no paid plans. Only separate MAVAR services around the shop can be paid — for example, the AI employee Nira or a brand website. These are standalone MAVAR products, not platform features.

Such services operate under their own terms: https://mavar.uz/en/terms/. Connecting them is optional.

Declining a MAVAR service does not disable the shop: the shop remains free and continues to work.

How a shop is opened

A shop is created through the form on the website: shop address, name, email and phone, followed by mandatory linking of Telegram via @shopos_vesper_bot. The address name.shopos.uz is issued straight away, and the panel login and password are shown on screen and sent to Telegram.

You are responsible for keeping your password safe and for the actions of those you have given access to the panel. If you notice someone else logging in, change the password in the panel and write to us.

One shop — one owner. We do not interfere with the shop’s content and do not edit products and prices without your request.

Customer payments go to you

By default, the shop accepts cash on delivery. Online payment (Payme, Click) is enabled by you yourself, by entering in the panel your own merchant ID and secret key from your payment system account.

The customer’s money goes directly to the seller’s account in the payment system. ShopOS is not a payment agent, does not hold or forward funds, does not withhold a commission and does not take part in settlements between the customer and the seller.

Returns, warranties, receipts and taxes are the seller’s obligation. A customer’s dispute about a product or delivery is resolved by the seller.

Shop data belongs to the shop

Products, photos, categories, orders, customers, order history and settings are yours. We process them so that the shop works, and for nothing else.

The panel settings have a “Download all data (ZIP)” button. The archive is generated on request and contains products and categories, variants, orders and their contents, status history, customers, settings and a folder with photos. No permission needs to be requested.

We do not sell data, do not transfer it to third parties and do not use one shop’s customer database in the interests of another. Exactly how personal data is processed is set out in the privacy policy.

What we are and are not responsible for

We are responsible for the platform working, the data being stored and the export being available. We make backup copies of the database and shop files once a day and keep them for two weeks.

The platform is provided as is. We do not promise operation without a single minute of interruption: updates and hosting or communication channel failures are possible, and in such a situation we restore operation as quickly as possible.

We are not responsible for lost profits, for shop content, for the quality of products and delivery, for the actions of payment systems and Telegram, or for the consequences of the owner losing access to their Telegram, email or password.

Suspension and termination

You can leave at any time: export your data and write to us — we will close the shop. You do not need to explain the reason.

We may suspend or close a shop in the event of a breach of the seller rules — for example, trading in prohibited products or an attempt to harm the platform. Except in cases of a direct threat to the platform or the law, we first warn you and give time to fix it, and after closure we keep the export available for another 30 days.

If we discontinue the platform, we will give at least 30 days’ notice and keep data export working until the last day.

Changes to the terms

The terms may change — for example, due to changes in how the platform works or in legislation. We notify of material changes at least 30 days in advance: by a message in Telegram and in the shop panel.

The date of the last change is shown at the top of the page. Use of the shop after the changes take effect means agreement with them; if you do not agree, export your data and close the shop.

Contact and disputes

To write to us: Telegram @shopos_vesper_bot (platform support) or hello@mavar.uz (general contact). We reply during business hours, in Russian and Uzbek.

We try to resolve disputed matters by correspondence. If that does not work, the legislation of the Republic of Uzbekistan applies.

Legal contact

Legal owner and provider: “MAVAR DASTURIY YECHIMLAR” MCHJ. Tashkent, Uzbekistan; phone: +998 97 013 00 00; general enquiries: hello@mavar.uz. Director: Azizjonov Dilshod. MAVAR is the master brand; Nira and ShopOS are MAVAR products.

Bank details

Recipient: “MAVAR DASTURIY YECHIMLAR” MCHJ.

STIR (TIN): 313 344 054.

Account: 20208000807541595001.

Bank: JSCB «Uzsanoatqurilishbank» (O'ZSANOATQURILISHBANKI ATB), Head Office, Tashkent.

MFO (bank code): 00440.